Responsible Services
Responsible service of alcohol
Non-alcoholic beverages, including tea and coffee, are available to customers. As part of our commitment to responsible gambling, persons who are unduly intoxicated are not permitted to continue to gamble. Our casino advocates the responsible service of alcohol with staff. Training regarding individual and company responsibilities, in relation to gambling and the service of alcohol, is provided to relevant staff members.
Harm Minimisation Strategy
The Ville Resort – Casino is committed to best practice in providing responsible gambling, with the aim of minimising the potential harm to individuals in the community through Responsible Gambling Practices and the implementation of the Harm Minimisation Strategy.
Find out more about the Harm Minimisation Strategy at The Ville.
Customer liaison officer
A trained customer liaison officer from our casino can provide appropriate information and assist customers experiencing gambling related harm or help them access referrals to local gambling support services.
For further information or to discuss the option of self-exclusion, customers may call and ask to speak with the Casino Duty Manager on +61 7 4722 2333.